Pre-order Policy

Pre-Order Definition: A pre-order is a purchase of a product that has been announced but is not yet available for immediate shipping. Pre-order items are clearly marked as "Pre-Order" on the product page with an estimated release date.

Back-Order Definition: A back-order refers to an item that is temporarily out of stock but will be available again in the future.

Payment Terms: All orders, including orders that include pre-order or back-order items, are charged at the time of purchase.

Manufacturing and Production Timeline: Some products are available for purchase before they are manufactured. Manufacturing completion dates may change without notice, and we do our best to share production timelines on our communication channels.

Product Appearance: Any mock-ups or images of pre-order items are for pre-visualization purposes only and are not guaranteed to represent the final product. While we strive for accuracy in representing vinyl products, the manufacturing process for vinyl records can result in variations. The final product appearance, including vinyl color, packaging design, artwork placement, and any other visual elements, may differ from mock-ups to any degree. We reserve the right to make any adjustments to designs, colors, or specifications as needed during the production process without prior notice.

Colored Vinyl Variations: All colored vinyl records are handmade products, and significant color variations should be expected from copy to copy, even within the same pressing run. Product photos represent one example pressing and do not guarantee the consumer's copy will look identical. Color intensity, pattern distribution, swirl effects, and overall appearance can vary significantly. This is especially true for "random" or "recycled vinyl" variants, where each copy is unique and may look substantially different from product images. These variations are inherent to the vinyl manufacturing process and are not considered defects.

Pre-Order Cancellation (within 7 days): The consumer should contact us within seven (7) days of placing the order if they wish to cancel their pre-order or back-order before it ships. If the order is unshipped, we can cancel the order and offer a full refund.

Withdrawal Rights (within 14 days of delivery): Once a pre-ordered or back-ordered item ships and is delivered, the consumer has the right to withdraw from the contract under EU/UK consumer law within 14 days of delivery. This withdrawal is separate from the 7-day pre-order cancellation above and follows different procedures. The consumer can submit a withdrawal form at https://humansweatrecords.com/pages/EU-withdrawal-form. See the Return and Refund Policy for complete withdrawal details.

Shipping: Once a pre-ordered or back-ordered item becomes available, it will be shipped according to our standard shipping procedures outlined in Section 3 of our Terms of Service. The consumer will receive a shipping confirmation email once the pre-order has been dispatched.

Combined Orders: If the consumer places an order containing both in-stock items and pre-order/back-order items, the entire order will be held until all items are available, unless otherwise specified. If the consumer wishes to receive in-stock items earlier, the consumer should place separate orders.